General Policies-

Your order will be received within 7-10 days from the time your order is placed.
Call for freight charges and other shipping details. We also ship UPS and our trucks.

Shipping Policies

We offer the following shipping methods and delivery times:
Standard: Ground Service or Freight Truck

Shipping Charges

Shipping charges range from Free to 10% of the item price (depending on the item). Please click the order button to see the exact shipping charges per item.

**FOR SHIPPING OUTSIDE THE UNITED STATES, OR SHIPPING TO HAWAII, PUERTO RICO, ALASKA PLEASE CALL FOR DETAILS (OUR SHIPPING PROMOTIONS DO NOT APPLY TO THESE LOCATIONS)**

Taxes

We collect state sales tax when the shipping address is in one of the following states:

Please note that we accept American Express, Discover, Mastercard, Visa.

Policies:

As described here, enclosed are the terms of service and policies.

1. SERVICE:

By purchasing any item from us, you agree to the following terms and conditions and any product policies, guidelines or amendments. Due to things like changes to the law or changes to functionality offered by factory, we may need to change these Terms of Service or our product policies from time to time.

In order to buy certain items, you are required to provide current, accurate identification, contact, and other information as part of the ordering process. Your "ORDER NUMBER" is a special account that will facilitate your service us. You agree to immediately notify us of any change in ordered items or any change in communication address or contact numbers. We cannot and will not be liable for any loss of items which is shipped to wrong address provided by you.

There may be certain services that are optional. If you choose to use such services, then you may be required to agree to separate terms that are specific to those features.

2. BROKEN MERCHANDISE:

We strive to have every item arrive in good order , however sometimes it is beyond control and do apologize for this if you received any merchandise broken. We promise to replace the broken parts for shipped merchandise at no cost, We will accept to ship replacement only once at no cost, so we request to open and check every item that is broken and let us know what are parts broken. Damage must be reported within 30 days of receipt. You agree that you will inspect each and every parts of the merchandise into shipped boxes and if any parts is broken will let us know within 30 days after the date of shipment to ship the replacement parts.

3. BACK ORDER:

Processing of orders usually takes 7-10 business working days to ship unless if the ordered items are Back order. If your ordered items are discontinued, We will inform you via email to your email address, and your order will be canceled instantly without charging your credit card upon request.
Although we will try to ship all of the items in your order in the same package, in order to provide you faster service, you may receive more than one package. This will not affect your shipping charges in any way

4. CANCELLATION:

You understand that processing of orders usually takes 7-10 business working days to ship unless the items are on Back order or Discontinued. If you ever want to cancel your order due to any other reason , you must cancel your order before the item gets shipped. No cancellation will be accepted once the item is shipped and you will be charge for the invoice amount. We will never be responsible for any cancellation after ship date.
You agree that you are responsible for your own conduct of cancellation and for any consequences thereof. You agree to use cancel order before shipping and must take the cancellation number for your reference.

5. RETURNING ITEM:

If so ever you want to return the whole merchandise after you received, there will be separate return policy applies, you agree that:
You will send back fully insured and will be responsible to file claim if the item arrives back further damaged.
The refund will be given for the price of the item (not including the shipping) less a 25% restocking fee.
You are responsible for paying the shipping back of the item and email us the tracking # after you ship back the item.
If the item is wrong or broken and you do not a want replacement- it will still be considered buyers remorse and the restocking fee and return shipping will still apply. There will not be any reduction in restocking fee. It will remain the same.

6. CUSTOM ORDERS:

Custom orders are defined as orders for items that are made to a customer's specification, or items that are special ordered, i.e. items that are not in stock. Delivery time for a custom order can take up to 6 months and can not be cancelled. If an order passes the 6 month time frame, only then are you will be given the option to cancel. Please note there are no returns on custom orders. Also note a custom order, once confirmed can not be changed at any time.

7. LIMITATION OF LIABILITY:

You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, or special charges you pay to your local electrican or any other fees or third party costs related to the purchase. For any issues that may arise we reserve the right to send the case for arbitration for settlement and resolution.

8. NO THIRD PARTY BENEFICIARIES:

You agree that, except as otherwise expressly provided in this Terms of Service, there shall be no third party beneficiaries to the Terms of Service.

9. NOTICE:

You agree that we may provide you with notices, updates of orders, including those regarding changes to the Terms of Service, by email.

10. GENERAL POLICIES:

Shipping Charges
Shipping charges range from Free to 10% of the item price (depending on the item). Please click the order button to see the exact shipping charges per item.

**FOR SHIPPING OUTSIDE THE UNITED STATES, OR SHIPPING TO HAWAII, PUERTO RICO, ALASKA PLEASE CALL FOR DETAILS (OUR SHIPPING PROMOTIONS DO NOT APPLY TO THESE LOCATIONS)**

-Please note, for all orders shipped outside of the U.S. the customer is responsible for all duties, taxes, customs etc

Taxes

We collect state sales tax when the shipping address is in one of the following states:

Please note that we accept American Express, Discover, Mastercard, Visa.

Return Policies:

We guarantee our items will arrive to you in good working order. We professionally pack all of our items and ship everything fully insured. If an item arrives to you damaged we will replace that item or the damage part at no additional charge. If you receive something damaged please call us so we can replace the part or the item if necessary. Damage must be noted at arrival and reported to us within 30 days of receipt. If you decide you want to return an item for any reason please call us to get the authorization to do so. The return process must be initiated 30 days from the day of receipt of the order. Once given the return authorization you will be required to pack the item in the original packing and send back fully insured and with a tracking#. All returns are subject to a 25% restocking fee. The refund will be given for the item itself not the shipping charges incurred. Please note you will be responsible for the condition of the item upon its return, if the item arrives back to us damaged you will need to file a damage claim with the carrier you shipped the item with. Refunds will only be given for items returned in good order and complete. Please also note as mentioned above if an item arrives damaged we will send the replacement parts at no charge- if you decide you don't want the replacement parts and want to return instead- a 25% restocking fee will still apply. Please note, due to the fact that many of the items offered on our website feature hand applied or organic finishes and a variety of other factors like computer screen settings, etc - colors and finishes may vary. The aforementioned return policy will still apply for a return for these reasons. Please note, the recommendation of the sales person is just a recommendation. The final decision needs to be made by the customer and the return policies will still apply in cases of sales person recommendations. Please note: every individual has different expectations and opinions of quality and color, however please note that all of our policies still apply in all cases.

Custom Orders

Custom orders are defined as orders for items that are made to a customer's specification. All custom orders are needed to be taken by phone and confirmed by fax or email. Delivery time for a custom order can range from 12-14 weeks. Please note there are no returns on custom orders. Also note a custom order, once confirmed can not be cancelled at any time.

Misprints

We make every effort to make sure everything on our site is 100% accurate and mistakes will be fixed when found. We reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed.

Assembly

Assembly required.

Cancellations

All cancellations must be done in writing by email or fax. A cancellation number must be issued in order to confirm a cancellation has been done. Please note an order must be cancelled prior to shipment, once an order has shipped it can not be cancelled. Please note- for any refused shipments - the customer will be responsible for all outbound and inbound shipping charges.